1.    Availability of quality research to enable evidence-based policymaking

Credible studies should be the basis of any responsible gaming policy. It’s the joint responsibility of government, industry and academia, supported by other stakeholders, to work together to assess the factors that trigger problem behavior.

2.    Effective education and communication

Education includes the provision of information to customers to encourage them to play more responsibly and the training of personnel to enable them to provide better and more qualified assistance to customers

3.    Regulation

Successful regulation has to strike an effective balance between allowing adult consumers the right to exercise their free will to spend their leisure time and money as they prefer and the need to limit an activity to protect a minority of citizens who experience difficulties. In addition, ensuring even regulatory treatment of online and offline channels is a new but increasing challenge.

4.    The treatment of problem behavior

Effective treatment is an essential element of ensuring responsible gaming.